Frequently asked questions

Are the sizes customizable?


Yes, we are always happy to accommodate different sizes than what appears in our store. Just contact us at gallery@mareishmedia.com with your specfic needs.




Can you crop an image?


We do not crop images. The images are composed in a specific manner to maintain the artistic vision of the collection.




What do I do with an unframed print?


Your print is made of archival materials but it is still very fragile and should be taken directly to a framer. You should not handle the unframed print yourself. Even though the print is sent to you in a tube, it is not meant to be stored rolled up for extended periods of time. Talk to your framer about dry-mounting the work on acid-free board using archival materials. This will ensure that your print will remain flat once framed. Please note: it is common for prints to have ripples when unrolled for the first time. Don't panic.




What is your return policy?


All sales are final, non-refundable and non-returnable. However, if you received the wrong print in error, please contact us so we can resolve the issue.




Do you ship?


Yes. We will ship unframed work anywhere in the world.




How long does it take to receive my print?


The turnaround time for unframed prints is typically two to four weeks from the time we receive the order to reach the final destination.




What is a Limited Edition?


Susan carefully selects the number of prints offered for each image in her collections to protect your long term investment. This quantity covers all versions of this image no matter what size or what medium its printed on. All limited edition prints are inspected by Susan, as well as signed and numbered. Each print also comes with a Certificate of Authenticity. The Certificate of Authenticity (COA) ensures that your print is an original and should be stored somewhere safe, preferably separate from the artwork.




What edition number will I receive?


When a limited edition artwork is purchased, the next available edition number is automatically selected and assigned to that purchase. If you are interested in what number in the edition is next available for a specific print, please e-mail gallery@mareishmedia.com